Privacy Policy

We at TeamViewer GmbH take the protection of your personal data very seriously and strictly abide by the regulations of the German data protection act. Personal data will only be collected to an extent that is technically required. In no case this data will be sold or passed on to third parties for any other reasons. The following declaration gives you an overview on how this protection is guaranteed and which kind of data is collected for which purposes.

Collection, processing and passing on of personal data

In principle you can visit our website without leaving any personal data. Personal data is only collected if you give it voluntarily, e.g.:
  • When you open a support ticket on our website.
  • When you place an order in our web shop.
  • When you create a TeamViewer account for using the airbackup Client and the airbackup Manager.
  • When registering for our newsletter.

Consent and use of data only for the purpose stated

When entering personal or business-related data (e-mail addresses, names, addresses), the disclosure of the data takes place on a completely voluntary basis. By entering the data you give your consent to the collection, processing and use of the same for purposes of establishing contact, processing of orders, for advertising and for the protection of our own legitimate business interests with regard to advising and supporting our customers and prospects. A collection, processing and use for any other purposes does not take place. This consent can be revoked with effect for the future at any time.

A passing on of your data will not take place unless you explicitly wish so.

Anonymous collection of data on our website

Your browser transmits information which is automatically collected and saved in the server log files of the TeamViewer GmbH. This is e.g.
  • type/version of the browser
  • used operating system
  • referrer URL (the previously visited website)
  • host name of the accessing computer (IP address)
  • time of the server request
This data cannot be associated by the TeamViewer GmbH with specific persons. A merging of this data with other data sources is not carried out, the data will be deleted after a statistical analysis.


Our websites use so-called cookies in several places. They help make our offer more user-friendly, effective and secure. Cookies are small text files which are put on your computer and saved by your browser. Most of the cookies used by us are so-called "session cookies" which will be deleted after your visit. Cookies do not cause any damage on your computer and do not contain any viruses.

Right to information

You are entitled to request information as to which data is stored concerning your person, its origin, its recipients as well as the purpose of the storage. Our data protection official will provide you with information at
In addition you have a right to have your personal data corrected, blocked and deleted in accordance with the legal regulations.


The TeamViewer GmbH has sophisticated technical and organizational measures in place to protect the data provided to us against accidental or premeditated manipulation, loss, destruction and access by unauthorized persons. Our security measures are continuously improved in accordance with the technological development.

Newsletter Subscription

Our newsletters can be unsubscribed at any time. There is a link at the end of each newsletter (footer) which points to our website. Users can unsubscribe from all newsletters. Alternatively they can manage their newsletter data, for e.g. change the E-Mail address or language. They also can pick different newsletter categories.

Additional information

Your trust is important to us. Therefore, we will answer all of your inquiries regarding the processing of your personal data. If you have any questions which are not answered in this data protection declaration or if you wish to have more in-depth information on a certain issue, please feel free to contact our data protection official via at any time.

TeamViewer US LLC
5741 Rio Vista Drive
Largo, FL 33760

Phone: +49 (0)7161 6069 250
Fax: +49 (0)7161 6069 279